Shipping and Returns

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Shipping and Returns

We do not ship to P.O Boxes and we do not ship outside of North America.

Sales Tax:
We are required by law to charge 6% State Sales Tax to all Pennsylvania orders.

After You Place Your Order:
Your ashtray(s) and/or accessories will be shipped from our warehouse in 1-3 business days depending on order volume. Multiple item orders might ship from one or more of our warehouse locations depending on availability.

Our Customer Service department will also be available via phone and email to answer any concerns you may have and alert you of anticipated shipping delays.

NOTE: Products are shipped from various locations within the U.S. therefore time in transit will vary dependent upon the type of item ordered and distance to final destination.

Tracking:
You will receive a personal tracking number from us via email once your order has been shipped (unless otherwise noted) for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service, order corrections, status and tracking correspondence in the event we are unable to reach you by telephone to avoid delays in order fulfillment. We are not in the business of selling addresses or sending unsolicited email. We value our reputation and respect your privacy.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers from UPS, USPS, or FedEx or there may be a slight lag time in posting.

Returns:
Upon receipt of your order, if you are unhappy with your purchase we will gladly accept a return and refund 100% of the purchase price of the item(s) once we receive the returned item(s). Returns must be made within 30 days of purchase date or will not be accepted. We cannot refund the cost of shipping. Customer is responsible for return shipping cost. We will not and can not accept a return of an item that has been used, so please decide upon receipt whether or not you would like to return your order.

Return Shipping Address:
c/o Returns
ThePerfectAshtray.com
29 Pebble View Lane
Doylestown, PA 18901

Back Orders:
Back orders may occur on some items during heightened seasonal buying periods, therefore in the event any product is not reasonably available, we will notify you.

All of our Ashtray products are guaranteed to satisfy -- BUT, if for some reason you're not 100% delighted with your order, by all means let us know. Our goal is to make you happy.

By submitting an order to ThePerfectAshtray.com for processing via our website or email, you agree to have read and accept all of our store policy and terms expressed within as stated on this website www.ThePerfectAshtray.com and you authorize payment to your credit card for the amount of your order including any applicable sales tax and/or quoted shipping charges (if any) associated with product purchase.

THE PERFECT ASHTRAY
29 Pebble View Lane
Doylestown, PA 18901 USA

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